Please allow two business days to ship your order out. You'll be notified once your order has been shipped via email with a tracking number. All orders in New Zealand take up to 3 business days to be delivered, while international orders take up to 10 business days.

We don’t offer change-of-mind returns, but we can help with size exchanges or faulty items.

Size Exchanges

You have *14 days from delivery* to request a size exchange.

Items must be returned:

- Unworn
- Unwashed
- With tags attached
- In original packaging

If your requested size is available, we’ll exchange it. If not, we’ll issue store credit.

Return postage is paid by the customer and must be sent with tracking via *New Zealand Post*. A flat *$12* fee applies to send out your replacement within New Zealand.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, email us photos within *14 days of delivery*.

We’ll offer a replacement or refund, and cover the return postage.

Not Eligible

We don’t accept returns or exchanges for:

- Change of mind
- Archive or clearance items
- Worn, washed, or altered items
- Items without tags

Returning part of a bundle may void the bundle discount.

International Orders

International customers are responsible for return postage, duties, taxes, and replacement shipping costs.

Any questions or need help, feel free to contact us via email: osheaclothingcontact@gmail.com or send us a DM on instagram @osheaclothing